Complete guide to depositing and withdrawing at khelo — bKash, Nagad and Rocket
After opening an account at khelo, the first step is adding funds to your wallet. You can deposit in just a few minutes using Bangladesh's most widely used mobile banking services, and after winning, withdraw your money directly to your mobile wallet the same way.
Deposit methods — when to use which one
khelo accepts deposits through three popular mobile wallet services. Each has its own advantages — a brief comparison is provided below.
bKash
The most widely used mobile banking service in Bangladesh. Transactions can be made via the app or USSD. Even with a weak network, you can complete a deposit by dialling *247#.
Nagad
Nagad, operated in partnership with the postal department, has spread widely across the country. Its straightforward app interface and fast transaction confirmation make it a popular choice.
Rocket
As Dutch-Bangla Bank's mobile wallet, Rocket is particularly convenient for bank-linked transactions. It is available in rural areas and has a strong security setup.
Deposit step by step
If this is your first deposit, log in to your account from the khelo Login page, then follow the steps below.
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1Log in to your account and go to the "Wallet" or "Deposit" option from the menu.
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2Choose your preferred payment method — bKash, Nagad or Rocket.
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3Enter the deposit amount. You can start from a minimum of ৳200.
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4Send the specified amount from your wallet to the number provided by khelo. Use "Send Money".
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5Save the transaction ID (TxID) and enter it in the deposit form to confirm.
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6Your balance will be updated within a few minutes. On your first deposit, you have the opportunity to receive a 100% bonus of up to ৳5,000.
The correct method for withdrawing
Withdrawing your winnings is just as straightforward as depositing. Following the steps below, your money will generally reach your wallet within 15 minutes to 2 hours.
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1Log in to your account and go to the "Withdraw" or "Withdraw Money" option.
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2Choose your withdrawal method — bKash, Nagad or Rocket.
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3Enter your registered mobile number and the withdrawal amount. Minimum ৳800.
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4Submit the request. Processing will begin and a confirmation message will be sent to your wallet.
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5The money will be credited to your mobile wallet within 15 minutes to 2 hours.
Note that if bonus wagering requirements are not met, the withdrawal process may be held up. It is worth reading the Terms and Conditions.
Minimum deposit and withdrawal limits
Keeping khelo's set limits in mind will prevent any confusion during the payment process. All the details are listed together below.
These limits are the same for all methods and apply at any time of the year.
Details on withdrawal timeframes
Withdrawals at khelo are generally completed within 15 minutes to 2 hours. However, the time may vary depending on a few factors:
- Time of request — processing may take a little longer during off-peak hours (late night or early morning).
- Withdrawals are faster when account verification is complete.
- Whether bonus wagering has been fully completed is checked.
- Withdrawing a large amount at once may trigger additional security checks.
Fulfilling bonus conditions while playing khelo slots or at khelo Casino keeps the withdrawal process smooth.
How to keep your mobile wallet secure
When transacting money online, security is the most important consideration. Following the advice below will keep your bKash, Nagad or Rocket account safe.
Do not share your mobile wallet PIN or khelo account password with anyone — not even someone you know. No khelo staff member will ever ask for your PIN.
An OTP is sent to your phone for every transaction. Use this code yourself only — do not share it with anyone over the phone or in chat. If an OTP goes to the wrong number, contact the relevant service's helpline immediately.
Always transact using the wallet linked to the mobile number registered with your khelo account. Payments sent from a different number may cause delays in the verification process.
Transacting on public Wi-Fi carries a risk of data theft. Make deposits and withdrawals using mobile data or your own network.
Keep a screen lock or fingerprint lock enabled on your phone. If your phone is lost, immediately call the wallet service's helpline to suspend the account.
Keeping SMS and push notifications enabled on your wallet app will give you an instant alert for every transaction. If you see an unexpected transaction, take action quickly.
For more detailed security guidance, read the Responsible Gaming page.
Common payment issues and solutions
Deposits or withdrawals can sometimes get held up for minor reasons. Knowing these in advance means you can often resolve them yourself.
Deposit unsuccessful
This can happen if the transaction ID (TxID) was entered incorrectly or the form was not submitted within the required time. Check the SMS confirmation from your mobile wallet and try again with the correct TxID.
Balance not updating
The balance is usually added within a few minutes. If it takes longer, refresh the page. If it still does not update, take a screenshot of the transaction and contact live chat.
Withdrawal stuck
The withdrawal process may be held if bonus wagering is incomplete or account verification is pending. Go to your account settings to check the verification status.
OTP not received
OTPs may be delayed due to network issues. Wait a few minutes or request a new OTP from the wallet app.
Payment sent to wrong number
Double-check the number provided by khelo before making a deposit. If you have sent money to the wrong number, contact live chat immediately with a screenshot.
Amount sent below the minimum
Deposits below the minimum of ৳200 will not be accepted. In this case, contact live chat for assistance.
Bonus opportunity on your first deposit
A 100% bonus of up to ৳5,000 is available on your first deposit at khelo. To withdraw the bonus, you must wager the bonus amount 20 times.
For example: depositing ৳1,000 adds a ৳1,000 bonus, giving a total balance of ৳2,000. To withdraw the bonus, you must wager ৳1,000 × 20 = ৳20,000.
Playing in the Slots section is well suited for bonus wagering as it offers games with various rates. See the FAQ page for full bonus terms.
Welcome bonus — example
Add funds to your khelo Wallet now
Start from as little as ৳200 with bKash, Nagad or Rocket and get a 100% bonus on your first deposit.
Log in to khelo and get started