khelo's Privacy Policy

This privacy policy has been prepared on behalf of the khelo platform, which operates the khelovip.cam website. When you use our services, we collect certain personal information from you. This policy explains what that information is used for, whether it is shared with anyone, and what your rights are. Reading our Terms and Conditions will give you a clearer understanding of the overall conditions of using the service.

1 Scope of Data Collection

The khelo platform collects two types of information from you — what you provide directly and what is recorded automatically.

1.1 Information You Provide

The following information is provided by you directly:

• Full name, date of birth, and gender
• Username and password
• Active mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, or Rocket account number (for transactions)
• Messages sent via live chat or email

1.2 Automatically Collected Information

When you visit our website, the following information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Page visit time, duration, and navigation path
• Cookies and session tracking data
• Gaming history, bet amounts, and transaction logs

2 Purpose of Data Use

We use collected information only for legitimate and specific purposes. The khelo platform never uses your information for unnecessary or unauthorised purposes.

2.1 Identity and Age Verification

The minimum age to use our services is 21. When registering a new account, we use ID information to confirm the user's age and identity. This verification is mandatory to prevent services from being provided to minors.

2.2 Account Management and Security

We store your login details, session data, and transaction records to keep your account secure and prevent unauthorised access. If suspicious activity is detected, we notify you immediately.

2.3 Financial Transaction Processing

We use your mobile banking number and transaction details for deposits and withdrawals. This information is used solely for processing the relevant payment and is not shared commercially with third parties.

2.4 Customer Support

When you contact us via live chat or email, we keep a record of that conversation for resolving issues and improving service quality. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.

2.5 Technical Improvement and Analysis

We analyse anonymous usage data to understand which pages are used most and where users encounter difficulties. This helps continuously improve the website experience and service quality.

3 Cookies Policy

The khelovip.cam website uses cookies. Cookies are small text files stored in your browser that make your next visit more convenient.

3.1 Essential Cookies

These cookies are necessary for maintaining login sessions, remembering language preferences, and verifying security tokens. Without them, the site will not function properly.

3.2 Analytical Cookies

We use analytical cookies to collect anonymous statistics about user behaviour. These cookies do not reveal your identity, and you can disable them from your browser settings, though doing so may limit some features of the site.

4 Data Sharing and Disclosure

khelo does not sell your personal information to third parties for commercial purposes. However, in certain specific situations, information may be shared with selected third parties.

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, and managing technical infrastructure. These partners receive only the information needed to complete the specific service, and they are contractually bound to follow our privacy policy.

4.2 Legal Obligations

We may be required to disclose information to comply with lawful directions from a competent court or government authority. In such cases, we always provide only the minimum necessary information.

4.3 Fraud and Scam Prevention

Relevant authorities may be provided with necessary information to prevent money laundering, fraud, or other illegal activities. This is done in the interest of protecting all users.

5 Data Security Measures

We have adopted industry-recognised technical and procedural measures to ensure the security of your information.

• SSL encryption technology is used for all data transfers
• Stored data is protected with strong encryption
• Access control — only authorised staff can view sensitive information
• Regular security audits are conducted
• The login process is further secured through OTP verification
• Automated monitoring for suspicious activity is in place

6 Data Retention Period

We retain your information for as long as it is needed to provide the service or as required by legal obligations. Even after an account is closed, some information — such as financial transaction records — may be retained for a set period for legal reasons. Once that period has passed, the information is securely deleted or anonymised.

7 Your Rights

You have certain important rights regarding your personal information, which we respect.

7.1 Right to Access Information

You may request to know what information we have collected about you. Upon receiving such a request, we will respond as promptly as possible.

7.2 Right to Correct Information

If any information in your account is incorrect or outdated, you can contact our support team to have it corrected.

7.3 Right to Close Account

You may close your khelo account at any time. Once the account is closed, no new information is collected, though information retained for legal reasons will remain for the period mentioned above. More details about voluntarily pausing or closing an account as part of Responsible Gaming are provided there.

7.4 Right to Opt Out of Direct Communications

If you do not wish to receive our promotional messages, you can opt out of marketing communications at any time by notifying our support team.

8 Protection of Minors

No one under the age of 21 is permitted to use our services. We do not knowingly collect any information from minors. If it comes to our attention that information from a minor has reached us, we will delete that information immediately and close the account.

9 Data Transfer

Our servers and partner services may be located in various countries. When transferring data, we ensure that adequate protection measures are in place in the destination country and that the standard of user information is maintained.

10 Policy Changes

We may update this privacy policy from time to time to expand the scope of services or to align with changes in the law. If there are significant changes, we will notify you via a notice on the website or by email. Continued use of the service after changes constitutes acceptance of the new policy. Reading our Frequently Asked Questions will help resolve common queries.

11 Contact Us

If you have any questions about this privacy policy or any requests regarding your information, please contact our support team. We are available in Bengali and English, seven days a week, 24 hours a day.