FAQ
khelo FAQ — Deposits, Withdrawals and Account
This page brings together clear and detailed answers to the questions players commonly have at every step — from getting started on khelo to withdrawing funds. You will find solutions to more than 20 questions across four categories: deposits, responsible gaming, account management, and withdrawals. If you cannot find your question here, contact the support team directly.
Questions by Category
Deposit Questions
Go to the Wallet page on khelo and select the "Deposit" option. Choose bKash as your payment method and send the amount to the number shown. The minimum deposit is ৳200. Once the transaction is complete, your khelo account balance will normally update within a few minutes. Make sure to use the correct reference number — otherwise your deposit may be delayed.
Sometimes a deposit can take a little time to show up due to network load. Wait 5–10 minutes first and refresh the page. If the problem persists, contact khelo's live chat support with a screenshot of your bKash transaction. Providing the correct reference number and amount will help the team resolve it quickly.
Yes, Nagad is fully supported on khelo. Select Nagad on the deposit page and send the required amount to the number shown. The minimum deposit is ৳200. You can send via the Nagad app or USSD code — either method works. Once the transaction is confirmed, your balance will update shortly.
khelo does not impose any additional charges on deposits. However, your mobile wallet provider — bKash, Nagad, or Rocket — may apply their own transaction fees according to their terms. Check the relevant service's terms for details. From khelo's side, the exact amount you send will be credited to your account.
The minimum deposit on khelo is ৳200, and this applies to all payment methods (bKash, Nagad, Rocket). You can start playing any game on khelo slots with this amount. There is a 100% bonus available on your first deposit — up to ৳5,000 — so it is worth planning your first deposit carefully.
Yes, Rocket (Dutch-Bangla Bank's mobile wallet) is a supported deposit method on khelo. Just like bKash or Nagad, select Rocket on the deposit page and send the amount to the number shown. The minimum deposit is ৳200. Your balance will update shortly after you receive the transaction confirmation SMS.
Responsible Gaming
You will find information on self-exclusion and cooling-off on khelo's responsible gaming page. You can also contact khelo's 24/7 live chat or email the support team directly. For professional help, you may reach out to the national mental health helpline. Remember, only players aged 21 and above may play on khelo.
Some signs to watch out for: spending beyond your budget, chasing losses by playing again and again, withdrawing from family or work, and feeling restless when not gambling. If you notice these signs, take a break and set limits for yourself. khelo has tools and a support team ready to help with this.
Yes, khelo offers the option to set deposit limits as part of responsible gaming. You can choose a daily, weekly, or monthly limit — whichever suits you. Once a limit is active, you will not be able to deposit beyond the set amount. Visit the responsible gaming page for details, or speak with the support team.
The cooling-off feature lets you temporarily suspend your account activity for a set period — such as 24 hours, one week, or one month. Let the khelo support team know via live chat or email and they will activate this setting on your behalf. You will not be able to resume playing before the break period ends.
Self-exclusion is a request for a longer-term account suspension, stronger than a temporary cooling-off. When a player requests it, khelo deactivates the account for the chosen period, during which opening a new account is not permitted. It is an effective step toward regaining control over gambling.
Member Account
On khelo, usernames must generally be between six and twenty characters and can use a combination of letters and numbers. To make your password strong, use a mix of uppercase letters, lowercase letters, numbers, and special characters. Avoid using someone else's name, your date of birth, or other easily guessable information as your password. Change your password regularly to stay secure.
To change key details such as your name or date of birth, you will need to contact khelo's support team — identity verification may be required. For mobile number or email updates, you can do it from account settings or ask for help via live chat. Keeping your information accurate is important at withdrawal time, as the wallet name must match.
Click the "Forgot password?" link on the khelo login page. Enter your registered email or mobile number and an OTP will be sent to you. Verify the OTP and set a new password. If you cannot access your registration details, contact the support team directly via live chat — they will verify your identity and assist you.
Yes, you can log in to your khelo account from any device. When logging in from a new device for the first time, a verification code may be sent for security. All data is protected through SSL encryption. If you log in on a public or shared device, make sure to log out when you are done and avoid saving your password.
No, each player is allowed only one account on khelo. Attempting to open multiple accounts may result in them being closed and bonuses being cancelled. If you are having trouble accessing an old account, request account recovery from the support team instead of opening a new one.
Contact khelo's support team via live chat or email to permanently close your account. Withdraw any remaining balance before closing. The support team will complete the account closure process after verifying your identity. You can find the detailed account closure policy on the Terms and Conditions page.
How to Withdraw
Yes, withdrawals on khelo are available seven days a week, 24 hours a day — nights and holidays included. Withdrawal requests are normally processed within 15 minutes to 2 hours. Occasionally, network load or verification requirements may cause a slight delay. The support team is also active 24/7, so you can get immediate help whenever needed.
Yes, for security reasons khelo ensures that the withdrawal wallet (bKash, Nagad, or Rocket) is registered in the account holder's own name. Sending money to someone else's wallet is not possible. This is an important safeguard against financial fraud. If you need to update the name on your account, contact the support team first.
Withdrawals are normally completed within 15 minutes to 2 hours. If it has been pending longer than that, first confirm that your account verification is complete and your wallet details are correct. If the issue remains, contact the support team via live chat with your transaction ID — they will investigate and resolve it quickly.
Withdrawals from khelo to bKash are normally completed within 15 minutes to 2 hours. The same timeframe applies to Nagad and Rocket. The minimum withdrawal amount is ৳800. During peak hours or if verification is needed, it may take a little longer, but the maximum limit is generally not exceeded.
To withdraw bonus winnings, you must first meet the wagering requirement. For example: if you deposit ৳1,000 you receive a ৳1,000 bonus, making your total balance ৳2,000. The wagering requirement on this bonus is ৳1,000 × 20 = ৳20,000 in bets. Once the requirement is met, you can withdraw your winnings. Your own deposited funds can be withdrawn at any time.
The minimum withdrawal amount on khelo is ৳800, and this applies to all methods — bKash, Nagad, and Rocket. Withdrawals take between 15 minutes and 2 hours to complete. On the Wallet page you can view the history of both deposits and withdrawals as well as your current status.
Didn't find your answer? Get direct support
If you could not find the answer to your question on this page, khelo's support team is always ready to help. Assistance is available in both Bengali and English — any time of day or night. Use any of the methods below to get in touch.
Live Chat
Active 24/7 — instant connection from the chat button on any page of the site
Active 24/7 — instant connection from the chat button on any page of the site
Email Support
[email protected] — write to us by email for detailed issues
[email protected] — write to us by email for detailed issues
Support available in both Bengali and English