Responsibly play,
enjoy safely
khelo believes that betting and casino games are only enjoyable when played in a controlled and mindful way. Our goal is to ensure a safe environment for every player.
Our Commitment
At khelo, responsible gaming principles apply from the moment every account is opened. Betting and online casino games are a form of entertainment — kept within limits they can be fun, but when those limits are crossed they can cause mental and financial stress. On this page we explain how to set your own limits, which signs to watch out for, and where to go if you need help.
Under our Terms and Conditions, the minimum age to open an account and place any bet or play any game on khelo is 21. An account is not activated until age has been verified. If an underage person attempts to open an account using false information, that account is cancelled and any deposited funds are returned.
Before you play, keep in mind — betting is not a guaranteed source of income. The outcome of every bet is uncertain. Only wager money that, if lost, will not create hardship in your daily life. Our Privacy Policy explains in detail how we keep your personal information secure and how it is used in account management.
If you ever feel that your gaming habits are getting out of control, contact us immediately via our 24/7 live chat or email. Our support team is ready to help in both Bengali and English. For answers to common questions, visit our FAQ page.
Self-Control Tools
khelo offers several tools that let you set your own gaming boundaries. To activate these services, contact our support team via live chat.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once set, the limit cannot be increased before the specified period has passed.
Loss Limit
Set a cap on how much you can lose within a given period. When the limit is reached, your account will automatically end the session.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, you will be logged out of your account and a reminder will be sent.
Break Schedule
Temporarily suspend your account for a set period — from one day up to several weeks. You will not be able to log in during this time.
Self-Exclusion
Activate self-exclusion to keep yourself away from the site for an extended period. Once requested, your account will remain closed and any attempt to open a new account will be blocked.
Reality Check
At regular intervals, a pop-up will show you how long you have been playing and how much you have won or lost — so you can make informed decisions.
Set Your Limits
Fill in the form below — our support team will process your request and confirm via live chat.
Self-Control Request
Warning Signs
If any of the following happen to you repeatedly, it may be an early sign of problem gambling. Seeking help in this situation is a sign of strength.
Playing beyond your budget
You are using money set aside for essential expenses on betting, or borrowing money to play.
Increasing bets to chase losses
You keep raising your bet amount to recover previous losses and cannot stop.
Lack of sleep and concentration
Thoughts of playing are reducing your sleep at night, or you are finding it hard to focus on work and family.
Hiding from family or friends
You are keeping how much you play secret from loved ones or giving them false information.
khelo's Responsibility Pledge
We do not only provide entertainment — protecting every player is also our responsibility. Preventing underage access, identifying problematic behaviour, and providing timely support are the three pillars on which our safe gaming programme is built.
- Age verification for 21+ is mandatory
- 24/7 support — in Bengali and English
- Instant self-exclusion option
- SSL-secured accounts
- Deposit and loss limits
Where to Get Help
If you feel you cannot manage on your own, seeking help is the wisest thing to do. A few options are listed below.
khelo Live Chat
Contact us at any time via our 24-hour, 7-day live chat service. Requests for self-exclusion or limit-setting are processed immediately.
Email Support
To seek help confidentially, write to us at: [email protected] — the team responds in both Bengali and English.
Family and Trusted People
Talk to a family member or a trusted friend. The support of someone close can make a big difference in dealing with the situation.
Professional Advice
Seeing a psychiatrist or counsellor is not a sign of weakness. Professionals trained in addiction can help you build a personal plan.
Community Support Groups
Mental health support centres and addiction rehabilitation organisations in Bangladesh offer help in a non-judgmental environment. Get information from your local health centre.
Safe Gaming Guidelines
Plan before you play
Before each session, decide how much money and how much time you will spend. Write this down rather than keeping it in your head. When the limit is up, stop — whether you are winning or losing.
Do not treat betting as a source of income
It is not possible to earn a regular income from betting over the long term — it is a form of entertainment. Playing with the mindset of recovering previous losses can make the situation worse.
Do not play while under the influence or under stress
Betting while using alcohol, drugs, or under excessive mental stress reduces your ability to make decisions. The risk of serious losses is much higher in this state.
Take regular breaks
Playing for long stretches at a time causes mental fatigue and weakens judgement. Take a break of at least 10–15 minutes every hour — get up, walk around, do something else.
Review your account history
Your betting and deposit history on khelo can be viewed at any time. Check this report at least once a month and analyse your spending patterns. If you notice any unusual change, inform the support team right away.
Protecting Minors
If there are children or teenagers in your home, make sure they cannot access your account. Do not share your password with anyone. If a session is logged in on a computer or mobile device, keep it locked. No one under the age of 21 may use khelo — this rule is strictly enforced.